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FAQs

FAQs

General

Have no idea how big your room is? Here is a quick guide for you.


Please click here for guidance.

Underlay is the product to keep the floor stable and to set level base to install your floor on top. Underlay also includes features like, sound reduction, reinforced crepe backing, preventing moisture from the subfloor, permeating the underlay and entering the underside of the wood, especially if you have concrete subfloor or Underfloor heating.

If you have a wooden subfloor, you can simply use  foam underlay, but we recommend our sound reduction underlay product base to our customers' reviews.

What underlay do you need? Please click here to check - Underlay Products

We strongly recommend using a cleaner specifically made for your chosen floor.


Please click here for more information -HardWood Floor Care Guide


Please check our cleaning products, the most popular brand in the UK - Bona


Both options are known for being 100% waterproof. SPC vinyl is a newer product with a signature rigid core that is virtually indestructible. WPC vinyl has been the gold standard for vinyl flooring and features a waterproof core that’s comfortable as well as functional.
For more information please Click here- Spc vs Wpc

When it comes to hardwood flooring, many homeowners only think of solid and engineered wood. However, there are other manufactured woods, such as Luxury Vinyl planks that are fashioned to simulate the look and feel of hardwood.

Please click here for more informaiton - Pros VS Cons

Rustic Grade is a mixture of timbers with varying appearance. Our Rustic Grade contains a variety of cleaner boards with little character to more lively planks containing colour variance and filled knots.

Natural or Classic Grade is a selection of timbers with less variance in colour & character. Although you will see a slight colour variance, the appearance will be more controlled with only small knots and shade variance allowed.

When you choose your engineered flooring, there are some different options when it comes to finish your flooring. Each style of finish brings its own visual appearance to the wood, as well as slightly different levels of protection.
Please Click here  for more Finishes information.

To install a wood floor in your conservatory, you need to maintain the temperature in the room. If your conservatory is very hot in the summer then very cold in the winter, you may encounter problems. Speak to a professional installer who will be able to advise you on the correct product.

We do NOT recommend installing wood or Laminate Flooring in a bathroom, because of the high humidity and temperature levels that these rooms experience. However, Luxury Vinyl Tile Flooring is a perfect solution to installing wooden flooring in high humidity areas such as a bathroom.

Please Click here for all LVT Products.

Installation

Installing Hardwood Flooring is basically done by locking the boards on top of an underlay which is called a floating floor. If your floor is 18mm in thickness or above, We recommend you to glue the tongue and groove joints to ensure they are secure. There are other methods of securing engineered floors(Nailed Down, T&G, Glued Down), but we would recommend using the locking joint as it’s the most straightforward.


For more installation information - Please click here


For our Luxury Vinyl Flooring, we recommend 2 methods of installing. They are Glued down(with adhesive) and Click/Lock system on top of an underlay as floating floor.


For more installation information - Please click here

Yes, an Engineered Wood Floor is ideal for installing over a concrete subfloor - as long as the moisture content in the concrete is no higher than 4%. The preferred method of installation for this sub-floor would be to float it over an underlay with an adequate damp proof membrane (DPM). It is also possible to fully bond the engineered wood flooring to the sub-floor. Please only use the recommended adhesives when fully bonding your floor.

Yes, it can be re-sanded. How much or how often will depend on the thickness of the wear layer. We would always recommend the services of a professional when carrying out any refinishing work.

Underfloor heating is suitable for most types of wood flooring (except Solid Wood). Always check product specifications before purchasing to ensure it meets your Underfloor Heating system's needs and requirements.


Please click here for Underfloor heating installation guidance.

A Floating Floor Installation is where the boards are connected using their fixing systems (T&G or LOC) rather than directly fixed to the sub-floor. A floating installation would then be placed on top of an underlay product suitable to the sub-floor and room type. This method allows for some degree of movement and expansion as all wood floors expand over time. Floating installations are often used with Laminate & Engineered Wood Flooring.


For more installation information, please Click here.

The Nail Down method for installing flooring is one of the most demanding types of installation. It requires specialist tools and skills to carry it out correctly. You will generally see this method being used by a professional flooring installer. It is worth noting this method should only be used when a wooden sub-floor is present.


For more installation information, please Click here.

The Click System is a patented fixing method for Engineered Flooring. It uses a flexible and displaceable fibreglass tongue which clicks into place when the boards are joined together. This method is one of the fastest ways to install Engineered Wood Flooring.


For more installation information, please Click here.

Any old floor coverings or leftover cut pieces should be recycled at your local household waste collection site. Laminate flooring consists of over 80% wood; this can be widely recycled and be used again to make more wooden products.

Delivery

We offer free standard delivery in the UK area when you spend £599 and above, additional £30 for next day delivery. If you order below £599, £39 extra delivery fee will be applied.


Please Click here for more delivery informaiton - Delivery Polices

The client should notify us within 7 days of any such damages or defects. It is the responsibility of the client to check the goods are correct before signing for them. Signing for them is considered acceptance of them.

If you miss the delivery on the day expected, we would kindly ask the driver to wait for a couple of minutes. If the customers still can not make it, you will need to contact us to re-arrange delivery. You may be charged a re-delivery fee. 


We offer next day delivery at an extra cost for all products, but if your product is cut to order or has been placed on standard delivery, it may take a little longer. It can also depend on where you are, for example the highlands of Scotland etc.


For more delivery information please click here - Delivery Information.